Privacy Policy

Privacy and data protection security statement for A&M Training Services.

Privacy and Data Protection Security Statement

Privacy and Data Protection Security Statement

This statement outlines A&M Training Services' procedures for collecting, storing and processing personal data. Personal data means data which relates to a living individual who can be identified from the data, or from other information from that data, in order to comply with the Data Protection Act (DPA) 2018.

This statement covers all the principles under the DPA. These are known as the data protection principles and ensure information is:

  • Used fairly and lawfully.
  • Used for limited, specifically stated purposes.
  • Used in a way that is adequate, relevant and not excessive.
  • Kept for no longer than necessary.
  • Kept safe and secure.
  • Not transferred outside the European Economic Area (EEA) without adequate protection.

Contact Details for Data Protection Compliance

A&M Training Services,www.aandmtrainingservices.co.uk, is responsible for personal data, information on procedures dealing with both internal and external access requests, and how the information collected is used.

What Is Meant by Informational Privacy?

Informational privacy means the ability of a person to control, edit, manage and delete information about themselves and to decide how, and to what extent, such information is communicated to others.

Intrusion can come in the form of collecting excessive personal information, disclosing personal information without consent, and misusing such information. It can include the collection of information through surveillance or monitoring of how people act in public or private spaces, and through the monitoring of communications, whether by post, phone or online. This also extends to monitoring the records of senders and recipients, as well as the content of messages.

Why We Need the Information We Hold About an Individual

We need to request and store your details in order to administer and deliver the service you have requested, and to comply with any legal or professional body responsibilities that arise in the delivery of that service.

What We Use Your Information For

We use your information to make contact with you, to record the relevant personal contact details you give consent for us to hold, and to record session notes. We may also use your information to send invoices where appropriate.

Where This Information Is Stored

  • Handwritten notes are coded to ensure anonymity and are held in a lockable file.
  • Contact details are held in a separate lockable file and, at no point, come together with handwritten notes.
  • Your first name only is held on a mobile phone and will be deleted at the end of therapy.
  • Your first name only is written in a diary.
  • For clients who are referred through a solicitor for trauma therapy, a report may be requested at the start and end of therapy. This will be saved on a computer and password protected. This is the only exception to handwritten notes.

When and How We Delete the Information We Hold About You

On request, or six years after our last contact, we delete information electronically and destroy paper records by shredding.

For clients under the age of eighteen, notes are kept until your 25th birthday or six years after last contact, whichever is later.

When We Pass on Personal Information

We will only share personal information as follows:

  • If, during contact time with you, we become aware that there is a safeguarding risk to either you or another person, we will contact whoever was agreed at the first session and/or college, professional body, emergency services or another appropriate organisation.
  • Our supervisor will be handed all counselling-related paperwork should we become indisposed, and will destroy notes accordingly.
  • When you request us to do so.
  • Where we need to comply with a legal requirement to do so, such as a court order.
  • For clients who are referred through a solicitor for trauma therapy, a report may be requested at the start and end of therapy. This will be emailed to the relevant person, copied to the client, and password protected. This is the only exception to handwritten notes.

CCTV, Recording and Social Media

We do not use CCTV or recording equipment on our premises. We do not use Facebook, Twitter or Instagram.